Support
Help with deployment, daily operation, interfaces and maintenance. If your question is not answered here, the contact page reaches a human.
Ways to reach us
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Operations hotline
A named contact and hotline for installed sites, with defined response times.
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Email support
Written enquiries and ticket tracking for configuration and interface questions.
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On-site service
Scheduled on-site visits for upgrades, training and periodic checks.
About Shiyue
Hangzhou Shiyue Automation Technology Co., Ltd. provides medical software services to healthcare institutions and health authorities.
Our mission
Make hospital processes more orderly, make expert capability within reach, and let patients wait and travel less.
How we work
We stay close to the departments we serve. Queue rules, screen layouts and consultation flows are decided together with the staff who use them daily, then adjusted after a few weeks of real operation.
We keep deployments maintainable. On-premise or private-cloud installation, documented interfaces to existing systems, and a dedicated operations contact after go-live.
What we hold to
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Practical over flashy
Only features that truly shorten a queue or a consultation are worth building.
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Honest scope
Interface work, hardware and timelines are written down before the project starts.
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Go-live is the start
Implementation is the beginning of the work, not the end of the project.
Training and implementation
Software changes a department only when users are confident. Every go-live includes process review, configuration, training and a dedicated implementation contact.
Implementation phases
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Review and configure
Review the existing process, set queue rules, screen layout and interface scope, then install.
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Administrator training
For system administrators: department configuration, accounts and roles, daily operations.
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User training
Short sessions for registration staff, nurses, sonographers and consultation experts.
Training content
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Daily operation
Registration, calling, transfer and common exceptions.
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System configuration
Queue rules, priorities, screen and voice content, notification templates.
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Report reading
Waiting-time and consultation statistics, and how to read them for staffing and management.
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Handover and support
Documentation, escalation path and ongoing maintenance contacts.
Partners
We work with hardware vendors, system integrators and regional service providers on a long-term basis to deliver products and implementation services to medical institutions.
Partnership highlights
- ModelsReferral, interface integration and regional service partners
- InterfacesStandardized interfaces for HIS, EMR and PACS vendors
- HardwareFits common kiosks, displays and voice devices
- DeliveryJoint implementation delivery with regional service providers
Frequently asked questions
Can the system be deployed inside our own network?
Yes. Both systems support on-premise deployment so that data stays inside the hospital, as well as private cloud installation.
Which systems can you interface with?
Interfaces for HIS, electronic medical records, PACS and insurance systems are developed per project, based on the documentation available at your site.
Do we have to buy specific hardware?
No. The software works with common self-service kiosks, display screens and voice components; we provide specifications rather than locked hardware.
How long does an implementation take?
It depends on the number of departments and interfaces. A typical roll-out starts with one department, then extends after review.
Is training included?
Yes. Configuration workshops, administrator training and user sessions are included in every implementation plan.
Let us look at your current workflow
Tell us about your departments and we will arrange a walkthrough with an implementation engineer.
Request a demo